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Frequently Asked Questions

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Van Rental

Yes, you must be at least 25 years old with a valid driver’s license to rent the van. 

Yes, we require a minimum of 2 nights for the van rental. 

Renters have the ability to take the van where ever they journey takes them. The van is not off-road capable so the journey and all roads leading to adventure must be paved. We have a 150 miles per day limit with an additional fee charged for any miles over that limit. 

We don’t allow dogs in the rental van right now, but our friends at Nomad Be Happy do. We do offer a SUP with your Pup paddleboard tour where dogs are not only allowed, but the whole reason for the adventure!

There are 2 double bed platforms that can sleep 4 people.

The van can seat up to 10 people including the driver. 

No, you don’t need a special license to drive the van. 

The Outshine Adventure van has solar and shore power options to always have electricity. The van comes equipped with an overhead fan, A/C, heater, dome and accent lighting, thule awning, TV, and backup cam. We can customize the van to your group size and travel needs. Bed set up can sleep 1-4 people (up to 2 double bed platforms with mattresses and bedding). Add a kitchen pod with 6 gallon fresh water and grey water tanks, pressurized hot water, outdoor shower curtain and hose, cabinets, bike carrier, extra seats, privacy curtains, stove, cookware, table, chairs and so much more. 

The van is 22 feet long, 10.5 feet tall and 8.5 feet wide. Renters should be aware of the height and avoid low clearance areas like restaurant drive thrus, low bridges and parking garages. 

Currently, we are utilizing the Outdoorsy platform for bookings and insurance. You can contact us directly to reduce the overall cost charged by outdoorsy. 

Yes, the van has an overhead A/C unit built in that runs off shore power. The van was built on a passenger van chassis which means it have standard heat and a/c functions like a traditional vehicle.

Yes, the van has a heater built in that runs off the vehicle’s gas tank. 

We are located in Chattanooga and have secure, covered parking. An address will be provided upon confirmed rental through Outdoorsy. We can also pick you up at the Chattanooga airport. 

We provide a coleman propane stove and outdoor table for your cooking needs while on the road. The van was not equipped with a built in stove and we’re okay with that. Cooking can get messy and we’d rather you and everyone else do that outside the van. 

Although the van can be equipped with a toilet, we don’t offer that to renters for a variety of reasons. Mainly, we want to avoid cross contamination and reduce the number of people going to the bathroom inside the van. We encourage all renters to stay at designated campgrounds with restroom facilities, which is best practice and in accordance with Leave No Trace Principles. 

No, the van does not have a built in navigation system. Most people have access to google maps or other navigation apps on their smartphones. We encourage you to bring a charger.

Paddle Boarding

No, we offer beginner-friendly adventures with instruction and equipment provided.

No, we require you to wear a personal flotation device (lifejacket) throughout the duration of the tour, which will keep you afloat in the event you fall of the board into the water.

Yes, all participants are required to wear a lifejacket while participating in our adventures. It’s best practice to wear a personal floatation device not only our policy to satisfy the lawyers and insurance company but it’s also best practice for all paddling activities. We thank you for understanding.

Yes, the maximum weight limit for SUP boards is 275 lbs. Minimum weight is 50 lbs for personal flotation devices for children. This adventure is most appropriate for ages 13+ with a participating adult. Children under the age of 13 may be required to share a paddle board and ride with an adult depending on height and coordination. Please contact us directly with any questions or concerns.

In some circumstances, we will allow individuals that have their own equipment to join our tours. If appropriate to allow other watercrafts to join in on the adventure, the cost will be half the price. Please contact us directly to find out more.

Cancellation requests received more than 48 hours in advance receive a full refund. Cancellation requests between 48-24 hours in advance receive a 50% refund. Cancellation requests within 24 hours of the tour start time will not receive a refund but may be considered for an alternate tour date. Outshine Adventures reserves the right to cancel a tour at any time due to severe weather, low enrollment or other concerns. In the event of a cancellation, a rescheduled tour date will be offered. In the event you cannot attend the rescheduled tour, a full refund will be issued. If the tour begins and inclement weather occurs that poses a safety risk and is canceled at the discretion of the guide after 1 full hour; the tour is considered to be complete. If the cancellation occurs less than 1 hour into the tour, a reschedule date and/or refund will be available. Thank you for your courtesy and understanding with this policy

Effective June 2020: All tours are limited to 6 people. All equipment is disinfected to industry standards prior to use. You will have your own disinfected equipment to use during the tour and will not share it with others. We only operate outdoors. We encourage physical distancing of 6 ft during the safety briefing and throughout the tour. We will not provide any transportation – you will meet us at the location. Guides will complete temperature checks before each tour. Guides will wear a face covering when coming in close proximity to offer instruction or assistance on the water. All waivers must be completed online prior to arrival which includes COVID-19 questions. We ask that you use good personal judgment and not attend if you are experiencing any symptoms. We also reserve the right to refuse participation if COVID-19 exposure or symptoms are exhibited/observed. We will offer refunds or credits on future tours to prevent the spread of COVID-19. ​​

Other Activities

Yes, Michelle is a 500 hour certified yoga instructor. She specializes in Kundalini but can tailor a practice to meet your personal goals.

Yes, we offer guided and equipped tours. You are always welcome to bring and use your own, typically for a reduced price. 

Yes, we can customize tours for hiking, biking, paddling, and yoga. Most activities are best suited for groups of 4 or more, but a few can be done for smaller groups depending on availability and duration.

Why yes we do. Thanks for asking! You can purchase T-shirts and stickers as an add-on to any tour or reach out directly through our contact form to tell us what you want. We will send a link for payment and get your mailing address.